Despite the multiple drawbacks in overall government institutions, EBML has the potential to grow and become one of the most efficient public entities in the country.
Having a clear mission of providing distinctive water quality and 24hr supply across the territory in charge.
The institution is on a continuous thrive to modernize itself by implementing a series of reforms across all aspects of the business cycle.
The establishment’s vision revolves around building a solid trust relationship with subscribers in the capital Beirut and Mount Lebanon regions by ensuring that they get their right to clean water around the clock, by adopting transparency and professionalism and by developing and modernizing the company and ensuring continuous service from the inside out. EBML always strives to create a culture of dealing with citizens, whether on the service level, to restore the citizen’s confidence in the establishment and its employees, or on the level of encouraging citizens to legislate their conditions and record their contributions if they use water bypassing the establishment’s law.