Despite the multiple drawbacks in overall government institutions, EBML has the potential to grow and become one of the most efficient public entities in the country.
Having a clear mission of providing distinctive water quality and 24hr supply across the territory in charge.
The institution is on a continuous thrive to modernize itself by implementing a series of reforms across all aspects of the business cycle.
The establishment’s vision revolves around building a solid trust relationship with subscribers in the capital Beirut and Mount Lebanon regions by ensuring that they get their right to clean water around the clock, by adopting transparency and professionalism and by developing and modernizing the company and ensuring continuous service from the inside out. EBML always strives to create a culture of dealing with citizens, whether on the service level, to restore the citizen’s confidence in the establishment and its employees, or on the level of encouraging citizens to legislate their conditions and record their contributions if they use water bypassing the establishment’s law.
“Water is life, and life is for all people”
“Rationalization of use is a priority”
We at EBML work to serve the citizens who are subscribed with us to deliver water to their homes with the required quantity and good specifications according to international standards.
We believe that good, professional and transparent management is able to make EBML one of the most important national and international establishments through an exemplary service performed by a clean and efficient employee for a committed and confident participant in obtaining his right to water without favor from anyone.
Achieving our goal requires continuous communication between the subscribers and the establishment for clarification or complaint, while emphasizing the permanent readiness to provide answers, achieve the required reforms, and provide the service throughout the week, based on our conviction that the need for water cannot be postponed regardless of the situation.
We are also working on implementing a five-year plan that extends to the year 2025 and realizes 24/24 water insurance and its following pillar: completion of Jannah dam, initial water drawing, desalination plants number 2 in Choueifat and Burj al-Barajneh, completion of renewal and rehabilitation of water networks, completion of building reservoirs according to the required system, and installing smart meters.
Our work takes from the generosity and bounties of nature, which causes us to repeat the importance of not wasting these resources, and making the rationalization of their usage a priority for subscribers, including the water they might need in times of drought and for future generations.
We have culture and responsibility in our work. The priorities that we seek lie in the following:
A communication network to secure data transmission between the branches of the institution and the main center, and the project is provided with a program through which the institution can monitor the network in order to operate its information system and secure the speed necessary to transfer information 24/7 during the day and seven days a week with the ability to transfer all communications between all branches and the headquarter to another branch within one hour (Disaster Recovery Site).Install and equip remote control systems for pumping stations and tanks, and train employees in the process of operating and maintaining remote controls.
Maintenance and programming of the central computers of the establishment.