Overview
EBML is a service organization that provides water for about half of the Lebanese people located in the Lebanese capital Beirut and the regions of Mount Lebanon starting from the Madfoun area separating Batroun and Jbeil districts until Al Awwali.
The establishment is responsible for distributing potable water equally to all citizens. It is also responsible for distributing irrigation water and monitoring the quality of water that reaches homes.
It is concerned with studying water networks, implementing, investing, maintaining and renewing them to distribute drinkable water and irrigation, in addition to studying and implementing reservoirs to collect and distribute water; among its responsibilities is to operate wastewater refining plants, and to collect, treat, and dispose this water in accordance with the general plan for water and sanitation approved by the Ministry of Energy and Water, in coordination with the official references.
The establishment also monitors the quality of potable and irrigation water and the quality of wastewater in the areas of water purification plants, which is an essential part of its activities.

Mission

Despite the multiple drawbacks in overall government institutions, EBML has the potential to grow and become one of the most efficient public entities in the country.

Having a clear mission of providing distinctive water quality and 24hr supply across the territory in charge.

The institution is on a continuous thrive to modernize itself by implementing a series of reforms across all aspects of the business cycle.


Vision

The establishment’s vision revolves around building a solid trust relationship with subscribers in the capital Beirut and Mount Lebanon regions by ensuring that they get their right to clean water around the clock, by adopting transparency and professionalism and by developing and modernizing the company and ensuring continuous service from the inside out. EBML always strives to create a culture of dealing with citizens, whether on the service level, to restore the citizen’s confidence in the establishment and its employees, or on the level of encouraging citizens to legislate their conditions and record their contributions if they use water bypassing the establishment’s law.

A word from our charmain
Engineer Jean Gebran

“Water is life, and life is for all people”

“Rationalization of use is a priority”

We at EBML work to serve the citizens who are subscribed with us to deliver water to their homes with the required quantity and good specifications according to international standards.

We believe that good, professional and transparent management is able to make EBML one of the most important national and international establishments through an exemplary service performed by a clean and efficient employee for a committed and confident participant in obtaining his right to water without favor from anyone.


Achieving our goal requires continuous communication between the subscribers and the establishment for clarification or complaint, while emphasizing the permanent readiness to provide answers, achieve the required reforms, and provide the service throughout the week, based on our conviction that the need for water cannot be postponed regardless of the situation.


We are also working on implementing a five-year plan that extends to the year 2025 and realizes 24/24 water insurance and its following pillar: completion of Jannah dam, initial water drawing, desalination plants number 2 in Choueifat and Burj al-Barajneh, completion of renewal and rehabilitation of water networks, completion of building reservoirs according to the required system, and installing smart meters.


Our work takes from the generosity and bounties of nature, which causes us to repeat the importance of not wasting these resources, and making the rationalization of their usage a priority for subscribers, including the water they might need in times of drought and for future generations.


We have culture and responsibility in our work. The priorities that we seek lie in the following:


  • Lifting the cap on the offenders without taking into consideration the support contacts that we may receive.
  • Assigning an office to study and evaluate the institution's employees and workers, to standardize the salary standard based on their work, experience, and certifications
  • Controlling working hours by fingerprinting
  • Proving to subscribers that the employee and worker are always in service, there is no need for illegal methods to obtain the right to water
  • Providing water equally to all regions, reflecting the firm belief that water is a blessing that everyone deserves
  • Delivering potable water to all subscribers
  • Renewing all old networks and monitoring water resources to preserve water quality and not waste it on the roads
  • Increasing returns by activating collection and sending alerts to subscribers to pay dues
  • Standardizing the uniforms of EBML’s inspectors in all regions
  • Restricting Total oil purchases in the company by a magnetic card
  • Achieving centralization of the decision to control the mechanism of work in the establishment and activating censorship


Jean Gebran
Milestones
The start of correcting violations
2019-07-03 17:24:00
Verification of ownership of caliber belonging to each residential or non-residential unit. Checking the booth of the caliber belonging to each real estate, performing the process of calibration and sealing by the representative of the establishment.
A unified geographical survey of the buildings located in the various areas where there are violations.


Mechanization of EBML
2019-03-21 14:18:00

A communication network to secure data transmission between the branches of the institution and the main center, and the project is provided with a program through which the institution can monitor the network in order to operate its information system and secure the speed necessary to transfer information 24/7 during the day and seven days a week with the ability to transfer all communications between all branches and the headquarter to another branch within one hour (Disaster Recovery Site).Install and equip remote control systems for pumping stations and tanks, and train employees in the process of operating and maintaining remote controls.

Maintenance and programming of the central computers of the establishment.


EBML call center
2019-02-28 14:21:00
Development and installation of servers and communications devices with the necessary software for the establishment’s call center and adopt the following number 1713.
Jannah Dam & Lake
2017-11-16 14:29:00
Jannah Dam feeds Jbeil district and the coast of El-Metn with Greater Beirut with water. It will be eligible to generate about 100 megawatts of electrical energy. The dam's wall rises above 150 meters, making it one of the most important current development projects in Lebanon.
The dam’s implementation is being supervised by the French company Artélia in cooperation with the international dam engineer Bernard Terdieu. The project is executed by the Brazilian company AG



Upgrading Mobile Application
2020-01-17 14:36:00
Upgrading the establishment’s official website
2020-03-18 14:45:00
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